Product Support Engineer (Level 2 ) (Rabat)

About our client:

Multinational Company present in several countries, leading provider of IT products and services for the global marketplace including hardware, software, networking, business solutions, and more.

Job description:

For our prestigious client we are looking for a: Product Support Engineer ( Level 2 ) IT Service Desk , to provide a second line of IT technical support and to coach service desk 1st line team for technical proficiency, participating in every aspect of service delivering, your missions revolve around the following :

-       Provide 2nd line support, and conduct quality assurance ;

-       Review and act upon daily reports ;

-       Manage 2nd line stack and user admin team and uphold desk rules and procedures ;

-       Manage joiners and leavers, provide training, install and configure tools used by the service desk ; 

-       Manage and request agents rights for the different required helpdesk’s tools and resources ;

-       Maintain and manage Knowledge Base and SharePoint and provide product training ;

-       Remote control tool assistance provide desk with needed Work instructions and First Checks ;

-       Actively participate and assume responsibilities on the Sense and Respond and Lean process ; 

-       Manage technical change and shift to the left projects ;

-       To liaise with peers to develop team dynamics.

Desired profile:

Professional Qualifications:

Engineering degree in Computer Engineering or equivalent;

ITIL certification (IT service management) or equivalent is is desirable;

English fluency;

Knowledge, Skills:

-       Knowledge and experience on Desktop technical support; 

-       Solid knowledge on Microsoft Office;

-       Solid IT knowledge (client, server, Active Directory, networking);

-       Significant knowledge of IT Infrastructure components (Exchange, Domain Controllers, File and Print  Servers, networking);

-       knowledge of Smartphones systems (Windows Mobile and Blackberry);

-       Significant competency in building and sustaining relationships at various levels;

-       Training and coaching skills. 

-        

Personal Attributes:

Planner, organiser, Enthusiastic and passionate about the role.

If your profile matches the announcement please send your resume to : sosoffshoringgmail [dot] com

Taupographie, update: product list

Taupographie, the application that allows you to ' alert ' was launched an invasion of the moles at home participating in updating in real time on the map of France of the Taupographie at the beginning of the year.

The application has to be updated, as well as the fact that it improves the performance of the application and corrects some minor bugs, now can check the same that on the website of the Detaupeur the list of the products offered to get rid of moles!

Feel free to update the application of Taupographie available on iPhone and Android!

Download the application on Google Play or the AppStore

Taupographie, update: product list

Taupographie, the application that allows you to ' alert ' was launched an invasion of the moles at home participating in updating in real time on the map of France of the Taupographie at the beginning of the year.

The application has to be updated, as well as the fact that it improves the performance of the application and corrects some minor bugs, now the same thing on the website of the Detaupeur can consult the list of the products offered to get rid of moles!

 

Feel free to update the application of Taupographie available on iPhone and Android!

Download the application on Google Play or the AppStore

 

 

Taupographie, update: product list

Taupographie, the application that allows you to ' alert ' was launched an invasion of the moles at home participating in updating in real time on the map of France of the Taupographie at the beginning of the year.

The application has to be updated, as well as the fact that it improves the performance of the application and corrects some minor bugs, now the same thing on the website of the Detaupeur can consult the list of the products offered to get rid of moles!

Feel free to update the application of Taupographie available on iPhone and Android!

Download the application on Google Play or the AppStore

ASUS tease a new product 'transform' video

By Gabriel Manceau may 10, 2013

A new ASUS transformer product will be presented soon by the Taiwanese manufacturer. A first teaser video comes the pressure to mount this new product. Presented at Computex, which will take place from June, generate the opportunity for ASUS wait it a new Android product?

With the slogan "We transform", there is doubt, that it is an ASUS transformer Terminal. This first video would be the first of a series of five. Here it is all about innovation, the capacity of the company and staged differently already products such as shelving transformation known. If a hard nut to crack, usually not much information is provided, a picture came especially our attention.

A new Tablet ASUS transformer?

In fact, you have certainly noticed that about 30 seconds of the video, a tablet with a pen has has his appearance in the form of a shadow. All speculation are possible, but we think immediately of a direct competitor to the shelves note Samsung Galaxy and their S - pen. Since it is an ASUS transformer product, expect a removable keyboard dock that the product would allow a laptop and a tablet.

A probe for the next ASUS transformer

You might think AiO transform the ASUS, which was an all-in one computer with Windows 8 and the tips of Android, when its giant screen has been detached from the base. Renew the Taiwanese brand could experience on a smaller format? You can imagine the product the very good transformer pad infinity, the aging for a hybrid tablet will succeed upscale with its Tegra began to make 3 processor.

What do you expect from ASUS with this new hybrid product in preparation? The word end of June in addition to 2013-COMPUTEX Taipei Story.

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